Furthermore, in compliance services of information society and e-commerce, both in terms of cookies and on transfer of commercial or promotional information, then the user may refer to the Web site and App Cookies Policy.
Right to information
TOPDOCTORS informs users about the procedure followed to collect their personal data and the uses to which they will be destined.
Collects information TOPDOCTORS
TOPDOCTORS obtains personal data provided by the user through the following means:
- By visiting or using the Web and / or App.
- Through the user registration through the form of patient or doctor of the web.
- Through information that as a user provides through the different services offered through the web and / or App.
- By request of information or contact through the contact form on the web.
- Through user registration in the App as a patient or doctor to use the services offered through mobile devices.
Use of personal data of Users
TOPDOCTORS informs the user that the personal data provided through the Web and/or App will be stored by TOPDOCTORS and will be used, varying in function, for the following purposes:
- The use or rendering of the services, in case of previous registration of the user, according to the General Conditions of Use of the Web and / or App and the particular conditions of certain services.
- Respond to queries or requests for information that may be made by the user;
- Billing and collection of services.
- After obtaining the consent of the user, communicating information about services, products and activities of TOPDOCTORS, the subscription to the newsletter and online magazine of TOPDOCTORS. As well as, information about products and services of third parties in leisure, transport, pharmaceuticals, medical devices, computer applications, and hospitality which TOPDOCTORS collaborates with in order to improve user experience.
- In the event that the doctor provides their resume, their data will be used to manage inclusion directory TOPDOCTORS, must undergo a selection process, for more information on this process can access the section Selection Process.
Use the location of the mobile device to provide the geographically located services that the user requests.
- Conduct data analysis and prepare reports for statistical purposes on the use of the App, after having submitted them to a dissociation procedure.
- The decoupled data does not identify the user individually; but analyses patterns within groups of people.
- Customize and improve the tools and functionalities of the web or the App.
- Ensure the technical function of the website and the App.
- Use them for any other purpose required or permitted by applicable law or for which you have given your consent.
Information shared with third parties
In the case of the registered patient user request a visit or teleconsultation with the doctor, Data will be assigned to the corresponding doctor to schedule the requested medical visit and / or to perform the teleconsultation.
TOPDOCTORS will not provide the personal data of the users to third parties, unless it has the expressed consent of the user to do so and that it considers in good faith that it is permitted by law or that it is necessary to disclose it in a reasonable way to comply with a judicial procedure, including, but not limited to, subpoenas for a civil or criminal trial, court orders or other mandatory disclosures.
TOPDOCTORS may contract third parties to facilitate its services (such as maintenance, analysis, auditing, marketing and development). Such third parties will have limited access to user information only to perform these tasks on behalf of TOPDOCTORS access, and are obliged by TOPDOCTORS not to disclose it or use for other purposes, and in the case of being charged with processing TOPDOCTORS would have signed the corresponding contract with its obligations in protecting personal data.
The user of the online medical appointment service availing any of the phones of doctors appearing on the platform, expressly consent to the treatment of the telephone number from which they call from and information provided through it, with accordance to the data protection policy of TOPDOCTORS, and as it was reported in the corresponding telephone speech.
The acceptance of the user to have their data processed for the purposes referred to in the section "Use of personal data of Users" and "Information shared with third parties", is always revocable, without retroactive effect, according to the provisions of the legislation valid.
In the event that the user agrees that the App collects or uses their geolocation data from their mobile device expressly authorizes TOPDOCTORS to treat them in order to provide the services provided by the App. TOPDOCTORS will remove the geolocation data once the requested service is finalized.
The user is solely responsible for the data provided on the Web and / or App and to notify any variation thereof. Unless otherwise noted, TOPDOCTORS understands that the data has not been modified.
The services, access to the contents and offer of products of the web and / or App are exclusively directed at people over 18 years of age, so that anyone who submits their personal data, claiming to be of such age, is prohibited to use TOPDOCTORS.
Security and Confidentiality
TOPDOCTORS maintains the security levels of data protection required by the RLOPD and has established all technical means at its disposal to prevent the loss, misuse, alteration, unauthorized access, and theft of data that the user provides through The Web and / or App. The user’s status as a patient, and information provided will be encrypted, treated, and guarded under an anonymisation process and under safety standards which ensure their full confidentiality.
TOPDOCTORS states that the information that the user provides through the Web and / or App will be stored and treated observing the duty of secrecy and confidentiality, in accordance with what is established in article 10 of the LOPD.
Rights of access, rectification, cancellation and opposition
The user may exercise their rights of access, rectification, cancellation and opposition on the use of personal data under the terms and conditions provided in the legislation. In this regard, you may exercise such rights, subject to providing proof of their identity by photocopy or a scan of ID card or an equivalent document through the email address [email protected] or sending a written communication by post to TOPDOCTORS Antón Fortuny Street, 14-16, 4th staircase A, 08950 Esplugues de Llobregat, Barcelona.
If the user wishes to stop receiving the newsletter, you can unsubscribe directly in the last newsletter you receive through ...
Registration through Facebook And Google+
We also use the "Google+ Sign In" feature offered by Google. If you use this function, you will first be Redirected re-directed to Google. There you will be asked to identify yourself with your username and password. TOPDOCTORS will not know your identification data. If you are already connected to Google, this step will be skipped.
Then, Google will provide us with the data must be confirmed with the "OK" button. With the data transmitted, TOPDOCTORS will create your user account. You may obtain the information regarding the purpose and scope of data collection and the subsequent processing and use of the data by Google, as well as your rights and configuration possibilities in order to protect your privacy in the Google Data Protection Policies http://www.google.com/intl/en/policies/privacy/
TOP DOCTORS informs users who proceeded to create a corporate profile on Social Networks Facebook, Twitter, Google +, with the main purpose to advertise their products and services.
The user that has a profile in the same Social Network and has decided to join the page created by TOPDOCTORS, thus showing interest in the information that is advertised on the Network, facilitates their consent for the treatment of personal data published in their profile By TOPDOCTORS.
The user can access at all times the privacy policies of the Social Network itself, as well as configure their profile to ensure their privacy. There is no link between TOPDOCTORS and social networks, so the user will accept their usage policy and conditions, once they access them and / or validate their notices and terms and conditions in the registration process.
In relation to the rights of access, rectification, cancellation and opposition, of which you have and that can be exercised before TOPDOCTORS, according to the LOPD, you must take into account the following nuances:
Access: It will be defined by the functionality of the Social Network and the ability to access information from user profiles.
Rectification: May only be met in relation to information that is under the control of TOPDOCTORS, for example, deletion of comments published on the page itself. Normally, this right must be exercised before the Social Network.
Cancellation and / or Opposition: As in the previous case, can only be met in relation to that information that is under the control of TOPDOCTORS, for example, unlinking their profile.
TOP DOCTORS SL will carry out the following actions:
Access to profile public information.
Publication in the user profile of all information already published on the TOP DOCTORS page.
Send personal and individual messages through the channels of the Social Network.
Updates of the status of the page to be published in the user profile.
The user can always control their connections, delete the content that they are no longer interested in, and restrict who they share their connections to, they must access their privacy settings in order to do so.
Last update as of June 6, 2017