We know how important patient comments and ratings are, so much so, that 75% of people check reviews before making a decision. This is why at Top Doctors we guarantee the authenticity of all reviews and we make sure that all comments made are real. This means we verify all reviews through an authentication system.
What does our authentication system involve?
1. Only patients who have booked an appointment through Top Doctors can leave a review.
2. We confirm that the patient went to the appointment. Only a real experience can lead to a real review.
3. We publish all reviews. Whether positive or negative, the review is published on the doctors' profile*.
This process reduces the total number of reviews as the process is slower and we compel the patient to check their emails while we're tracking the authenticity of the information. However, we know that when it comes to your health, quality is far more important than quantity. Knowing that there is a whole process with a team that monitors the information and that the reviews are real, helps ensure that we are truly helping patients.
*Comments with advertising content, disrespect, or displays of violence are not allowed.